Return Process
At COSY SUNDAY, we are pleased to offer complimentary returns within 14 days from the delivery date for items shipped within the UAE, Europe, Switzerland, and Liechtenstein. Each item includes a pre-paid return label for your convenience. Simply place the label on your parcel and contact the courier to arrange a hassle-free return.
In our commitment to exceptional customer service, we are working on a solution for our valued international clients outside these regions. Until then, returns from locations beyond the UAE, Europe, and Switzerland are not currently supported.
Return Addresses:
- UAE: AFADO Group FZCO, Office 26, 8th floor, ONYX Business Center, Opal Tower, Business Bay, Dubai.
- EU: Flymer S.r.l., via Asiago 25, 22100 Como (CO), Italy.
- Switzerland: Profashion (Suisse) SA, Via Magazzini Generali 14, 6828 Balerna.
Returns & Exchanges Policy
All products must be returned within 14 days in an unused state and in the original packaging (including the fiber dustbag and box), with all tags still attached (including the COSY SUNDAY security green tag). We reserve the right not to accept the item if it shows considerable wear, damage, or any other alteration to its original form. This may otherwise reflect in a reduction in the refund accordingly.
Some circumstances which will lead to reductions are:
- the item has been used, worn, damaged, or washed.
- the COSY SUNDAY tags were removed before returning.
- the COSY SUNDAY security tag (Neon Green) was removed before returning.
- essential packaging components, such as the fiber dustbag, are missing.
We will contact you if an issue arises with your refund for any of these reasons. If we cannot carry out the refund in full, we do offer the possibility to have the items shipped to you at your own expense.
If you’re not satisfied with your purchase and want a different item (not just a different size), please return your original item. Once processed, you’ll receive store credit to select your preferred item. A full refund will be issued if all return requirements mentioned above are met.
Please note that if a suspicious amount of your orders are being returned, we reserve the right to deny you the use of the Returns and Exchanges service in the future. We will notify you if such a decision is made. This measure helps us prevent fraud and maintain our commitment to sustainability. Thank you for your understanding.
Refund Timing
Once your return is approved, we will process a full refund to your original payment method in the original currency within 5-10 business days. Depending on your bank and location, processing times may vary, but we always initiate refunds within this timeframe.
Please note that a refund of the entire order amount is subject to an inspection of the garments you have returned. If items show signs of wear, damage, or missing packaging, we reserve the right to adjust the refund accordingly.
Furthermore, if your order did not qualify for free shipping (subject to this Shipping and Returns Policy) we will not be able to refund the delivery costs, as they are directly paid to our fulfillment partners for their rapid and sustainable service.
For any inquiries, please contact our Customer Care team.