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Shipping cost and Times
We offer free worldwide express or domestic express shipping (generally 2-3 business days) on all orders. For now, shipping options are limited to Switzerland and Italy, but we are working on it to offer you the best shipping experience we can.
Currently, all EU countries as well as Switzerland and Liechtenstein are included in the list of delivery destinations.
On Sundays and public holidays, delivery is not offered.
We are unable to deliver to PO boxes, only to a standard postal address, including street name and house number.
Since we are not yet able to ship to certain areas, we suggest that you choose another shipping destination or contact our Customer Care team ([email protected]) to help you find a solution.
Free no-hassle returns are offered for every item you received from us in accordance with our Returns Policy. You will find a return label in the envelope enclosed in the parcel. You will only need to call the courier and hand over the parcel and the return label. Return Address for Swiss customers: Profashion (Suisse) SA, Via Magazzini Generali 14, 6828 Balerna, Switzerland.
Taxes and Duties
COSY SUNDAY makes your shopping experience comfortable. We ship to your destination on a DDP (Deliverable Duty Paid) basis, which means that all relevant import taxes and duties will be paid by us and are already included in the price you see in the shop. There are no hidden or additional charges.
Shipping Insurance for our Products
We and our courier partner guarantee that your purchase will be safe until it reaches you. Once your purchase has been delivered to the address provided and signed, it is no longer covered by insurance.
If the package goes missing, we can start an investigation in cooperation with our shipping partner. Please contact Customer Care if you have this issue.
Conclusion of contract
For the purposes of compliance with international trade law the point in time in which the sales contract is concluded is set at the time the order is placed and paid for online by credit or debit card. In the instant of the conclusion of the contract the relevant obligations arise for both parties. For COSY SUNDAY these obligations include delivering the goods to the address indicated in the order and ensuring an acceptable quality of the goods. For the client these obligations include paying the purchase price of the goods and any and all applicable fees, and taking delivery of the order.